Refund policy

Digital Products and Content
Due to the nature of digital products, including downloadable files, templates, reports, digital books and other electronically delivered content, returns and refunds are generally not available once the product has been downloaded, accessed, or delivered electronically.

If a digital product is defective, corrupted, materially different from its description, or cannot be accessed due to an issue attributable to ETQQAN, please contact us at contact@etqqan.com so that we can provide a replacement, remedy, or refund as appropriate. This policy does not limit any rights available to you under applicable law.

Physical Products
If ETQQAN sells physical products directly, eligible products may be returned within 14 calendar days of receipt, provided they are returned in their original condition and, where applicable, with their original packaging, subject to any exceptions permitted by applicable law.

Defective products may be returned, replaced, or refunded in accordance with applicable consumer protection laws, including any applicable statutory period for defective goods.

Return shipping costs and any original shipping charges will be handled in accordance with applicable law and any product-specific terms disclosed at the time of purchase.

To request a return or report a problem with an order, contact contact@etqqan.com before returning any product.

Purchases Through Third-Party Platforms
Products purchased through third-party platforms or marketplaces, including Amazon, Google Books, or other external retailers, are subject to the return, refund, cancellation, and customer-service policies of the platform through which the purchase was made. ETQQAN does not directly process refunds for transactions completed entirely through those third-party platforms.